World Quality Report 2018-19 Findings:
Customer satisfaction is front and center
Participants in the WQR reported that ‘Ensure user satisfaction’ is at the top of their QA and testing strategy. This would have been unthinkable ten years ago.
But with customer-centered innovation driving digital transformations and the adoption of agile, DevOps, and a move to the Cloud, it is also resetting the expectations for testing.
Challenges with test environments
Challenges with test environments are holding back quality assurance and software testing efficiencies. A problem further exacerbated by industry trends like reduced test cycles and releasing more regularly.
The skills required for quality assurance and software testing have changed
Adoption of agile and DevOps, as well as technologies such as AI, Internet of Things (IoT) and blockchain, all require specific technical expertise, and teams must be prepared to acquire these new skills, whether by training their existing team members or hiring specialists into the team.
Key Test Environment Insights
Test environments continue to be a problem for most.
Key Test Environment Challenges Identified in the report include:
- 54% Cost of test environments
- 54% Defects due to test environment misconfiguration
- 38% Lack of test environment booking facilities
- 37% Having to maintain multiple test environment versions
- 34% Lack of visibility on what can’t be tested due to environments
- 31% Lack of right environments being made available on time
https://www.capgemini.com/service/world-quality-report-2018-19
Page 36 Test Data & Environments Management.
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Niall Crawford
Niall is the Co-Founder and CIO of Enov8. He has 25 years of experience working across the IT industry from Software Engineering, Architecture, IT & Test Environment Management and Executive Leadership. Niall has worked with, and advised, many global organisations covering verticals like Banking, Defence, Telecom and Information Technology Services.