What is Enterprise IT Intelligence?
by Niall Crawford
We have all heard of the term Business Intelligence (BI), coined in 1865 (in the Cyclopaedia of Commercial and Business Anecdotes) and described more recently by Gartner as “an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance”.
An area that has continued to evolve and even diverge into specific “industry” sector such as Finance or Healthcare or specific operational sectors like sales and accounting.
With that in mind, and the growing importance of digital as the backbone of business, isn’t it time IT Departments had their own equivalent?
Here at Enov8 we think so and in response, we developed our EcoSystem platform. Enov8 EcoSystem is the world first complete “Enterprise IT Intelligence” Solution.
Business Intelligence for your IT Organization
An umbrella platform which allows you to capture “holistic” real-time information across your IT Landscape (Environments, Data, Releases & Operations) with the intent of streamlined analysis, end-to-end insight, improved decision making and ultimately leading to better operations, orchestration and continual optimization.
So, what is Enterprise IT Intelligence?
Well like its overarching parent, Business Intelligence, “Enterprise IT Intelligence” is fundamentally the embracement of certain activities and the capture of key information that supports the management of your IT Delivery Lifecycle and your IT Solutions.
- Information Discovery
- Information Aggregation (Mapping / Relating Data)
- Reporting & Dashboarding (Historical & Real-Time)
- Event Alerting & Notification
- Information Consolidation i.e. Grouping e.g. By Team or System or Function
- Measurement e.g. Key Performance Indicators
- Prioritize (Identify Best Opportunities)
- Optimize (Collaboration / Act Upon the Data)
Key Success Factors:
There are three critical areas organizations should address before embarking on an “Enterprise IT Intelligence” Project.
- Ensure commitment from senior stakeholders e.g. CIO, CFO & IT Executive Managers
- Identify benefits of implementing such a solution. Think Cost, Agility, Stability & Quality.
- Understand where valuable information resides and understand data gaps.
The following is a selection of information that you might want to consider as part of implementing an Enterprise IT Intelligence solution:
Your Data “Information Points”
- Think Data-Sources, Databases, Grids, Structure, Content, PII Risks & Relationships
- Think People e.g. Data Subject Matter Experts, DBAs & Data Scientists
- Think Data Delivery Operations like ETL, Fabrication & Security Masking
Your Applications “Information Points”
- Think Lifecycle Lanes, Systems, Instances, Components, Interfaces & Relationships
- Think People e.g. Ent/Solution Architects, System Owners & Application Developers
- Think Application Delivery Operations like Design, Build, Release & Test
Your Infrastructure “Information Points”
- Think Servers, Clusters (Swarms), Cloud & Network (Firewalls, Router & Load Balancers).
- Think People e.g. Infrastructure, Network & Cloud Architects & Engineers
Think Infrastructure Delivery Operations like Provision, Configure & Decommission
Your Tool Chain
- Project/Release Planning, Collaboration, Architecture Tools, Configuration Management, Version Control, Application Build, Continuous Integration, Packaging, Deployment, Infrastructure as Code, Data Integration/ETL, Test Management, Test Automation, Issue Tracking, IT Service Management, Logging & Monitoring.
Benefits of Enterprise IT Intelligence
The potential benefits of an Enterprise IT Intelligence platform include spotting problems early, trend behavioural analysis, accelerating and improving decision-making, optimizing internal IT processes, increasing operational efficiency (being agile at scale), driving IT cost optimization and gaining competitive advantage over your competition by providing better service and delivering solutions quicker.
If you want to learn more about implementing Enterprise IT Intelligence then speak to enov8 about our Ecosystem Solution. Enov8 EcoSystem is a complete platform that takes information from across the IT Spectrum and helps you better understand and manage your IT Fabric (Applications, Data, & Infrastructure), IT Operations & and Orchestrate them effectively.
More time for coffee, here is some related reading:
+ Enterprise IT Intelligence & Orchestrating your Environments
About the Author | Niall Crawford
Niall is the Co-Founder and CIO of Enov8. He has 25 years of experience working across the IT industry from Software Engineering, Architecture, IT & Test Environment Management and Executive Leadership. Niall has worked with, and advised, many global organisations covering verticals like Banking, Defence, Telecom and Information Technology Services.
19 MARCH, 2020 by Michiel Mulders SRE vs DevOps: Friends or Foes? Nowadays, there’s a lack of clarity about the difference between site reliability engineering (SRE) and development and operations (DevOps). There’s definitely an overlap between the roles, even though...
06 MARCH, 2020 by Arnab Roy Chowdhury Top 10 SRE Practices Do you know what the key to a successful website is? Well, you’re probably going to say that it’s quality coding. However, today, there’s one more aspect that we should consider. That’s reliability. There are...
20 FEBRUARY, 2020 by Arnab Row Chowdhury Technically, the world today has advanced to a level we never could’ve imagined a few years ago. What do you think made it possible? We now understand complexities. And how do you think that became possible? Literacy! Since...
14 FEBRUARY, 2020 by Michiel Mulders A site reliability engineer loves optimizing inefficient processes but also needs coding skills. He or she must have a deep understanding of the software to optimize processes. Therefore, we can say an SRE contributes directly to...
07 February, 2020 by Arnab Roy Chowdhury Do you remember what Uncle Ben said to young Peter Parker? “With great power comes great responsibility.” The same applies to companies. At present, businesses hold a huge amount of data—not only the data of a company but also...
17 JANUARY, 2020 by Sylvia Fronczak Site reliability engineering (SRE) uses techniques and approaches from software engineering to tackle reliability problems with a team’s operations and a site’s infrastructure. Knowing the history of SRE and understanding which...