World Quality Report 2018-19
by Niall Crawford
The results from the 10th anniversary edition of the World Quality Report are conclusive: 99% of respondents are now using DevOps practices in their organizations.
It appears the focus is no longer on whether to move to DevOps; rather on how to refine their DevOps approach and improve continuously.
World Quality Report 2018-19 Findings:
- Customer satisfaction is front and center – Participants in the WQR reported that ‘Ensure user satisfaction’ is at the top of their QA and testing strategy. This would have been unthinkable ten years ago. But with customer-centered innovation driving digital transformations and the adoption of agile, DevOps, and a move to the Cloud, it is also resetting the expectations for testing.
- Challenges with test environments are holding back quality assurance and software testing efficiencies. A problem further exasperated by industry trends like reduced test cycles and releasing more regularly.
- The skills required for quality assurance and software testing have changed. Adoption of agile and DevOps, as well as technologies such as AI, Internet of Things (IoT) and blockchain, all require specific technical expertise, and teams must be prepared to acquire these new skills, whether by training their existing team members, or hiring specialists into the team.
Key Test Environment Insights
Test Environments continues to be a problem for most.

World Quality Report – Test Environment Management.
Key Test Environment Challenges Identified in the report include:
- 54% Cost of test environments
- 54% Defects due to test environment misconfiguration
- 38% Lack of test environment booking facilities
- 37% Having to maintain multiple test environment versions
- 34% Lack of visibility on what can’t be tested due to environments
- 31% Lack of right environments being made available on time
https://www.capgemini.com/service/world-quality-report-2018-19/
Page 36 Test Data & Environments Management.
Use Enov8 to Innovate your Test Environment Management
Enov8 provides a complete platform for addressing organisations “Test Environment” challenges through “Enterprise IT Intelligence”. Providing advanced “out of the box” IT & Test Environment Management, Release Management and Holistic Data Management capabilities.
Niall is the Co-Founder and CIO of Enov8. He has 25 years of experience working across the IT industry from Software Engineering, Architecture, IT & Test Environment Management and Executive Leadership. Niall has worked with, and advised, many global organisations covering verticals like Banking, Defence, Telecom and Information Technology Services.
Relevant Articles
What Is Release Management in ITIL? Guide and Best Practices
Managing enterprise software production at scale is no easy task. This is especially true in today’s complex and distributed environment where teams are spread out across multiple geographical areas. To maintain control over so many moving parts, IT leaders need to...
Test Environment: What It Is and Why You Need It
Software development is a complex process that requires meticulous attention to detail to ensure that the final product is reliable and of high quality. One of the most critical aspects of this process is testing, and having a dedicated test environment is essential...
PreProd Environment Done Right: The Definitive Guide
Before you deploy your code to production, it has to undergo several steps. We often refer to these steps as preproduction. Although you might expect these additional steps to slow down your development process, they help speed up the time to production. When you set...
Bloor Recognizes Enov8 as a Leader in IT Environment Management Innovation
Press Release Sydney, Australia — April 2025 — Enov8, a pioneer in IT & Test Environment, Release, and Data Management, has been recognised by Bloor Research in its latest report for redefining how modern enterprises manage complex IT landscapes. The Bloor...
What is Data Tokenization? Important Concepts Explained
In today’s digital age, data security and privacy are crucial concerns for individuals and organizations alike. With the ever-increasing amount of sensitive information being collected and stored, it’s more important than ever to protect this data from...
Steering Committees in Depth: Understanding their Role
Are you a product owner or technologist looking to understand the role of a steering committee and how it can benefit your organization? Or maybe you're just wandering by and curious about the topic. Either way, we'll explain the steering committee in detail. This...
Everything to Know about Smoke Testing
In the realm of software development, ensuring the reliability and functionality of applications is of paramount importance. Central to this process is software testing, which helps identify bugs, glitches, and other issues that could mar the user experience. A...
Data Leakage Basics: Explanation and Prevention Tips
The benefits of using cloud environments to store and access data over the Internet has been highly beneficial for many businesses. Cloud environments help both start-ups and enterprises scale up conveniently. However, as with other major advancements, the convenience...
What is Environment Drift? Understanding and Overcoming It
In the world of software development, collaboration across diverse teams and applications is essential. Picture an insurance company striving to integrate two-factor authentication into its suite of services. This complex endeavor spans modifications in iOS and...
What is Test Environment Management? TEM Explained
Most companies spend between 45%-55% of their IT budget on non-production activities like Training, Development & Testing and lose 20-40% of productivity across their software testing and software development lifecycle. This is because the art of “Test...
Break New Ground In Your Test Environments
Receive the latest news and updates in the test environment space to help you develop a more holistic and effective environment management strategy.
Enov8 is committed to user privacy and will never share your email address.
Whitepapers
Keep up to date with the latest resources, including whitepapers to improve your understanding and knowledge of tools to accelerate digital transformation.
Blogs & Updates
Stay in touch with Enov8 and our wide network. Receive regular updates and insights from the industry, and find out what we're working on!