The Outsourcing Carousel & Enterprise IT Intelligence -Enov8
The Outsourcing Carousel & Enterprise IT Intelligence -Enov8
- Better
- Faster
- Or at very least, Cheaper
- Better
- Faster
- Or at very least, Cheaper
Then the music starts!
- The Partner’s SMEs are replaced by mere & much cheaper mortals.
In fact, these Techno Gods are never seen again.
- There is some form of ‘transformational dance’ or, as some call it, a ‘100-day sprint’.
Which to be fair is less of a sprint and more of a zombie shuffle.
- The process of ‘knowledge transfer’ is blocked by disgruntled employees
That are suddenly somewhat absent or very forgetful.
- The client’s original SMEs depart.
Leaving nothing to found as the information was in their head.
- The new staff (i.e. the mortals) go through a whole process of re-learning & re-invention
A process which takes many months and even years to optimise.
- There is a whole lot of disruption and project delays.
Caused by IT environment instability and IT operational inconsistency and human error.
- The client eventually loses all comprehension of their IT Landscape & Operations
Leaving behind an inability to analyse behaviour and make effective decisions.
Then, after about 4 or 5 years, the music stops and the whole endeavour starts again. A new transformation with a whole bunch of new ‘kiddies’ that will be:- Better
- Faster
- Cheaper
A Better Way
At Enov8 we believe that the number one reason organisations struggle so badly with any ‘Transformational Endeavours’ (including outsourcing) is due to a fundamental lack of Enterprise IT Intelligence i.e. lack of visibility across their IT Landscape (systems, processes, relationships) and supporting IT Operations (Application Operations, Data Operations & Infrastructure Operations).Definition: Enterprise IT Intelligence
Enterprise IT Intelligence is a key framework for supporting successful IT transformation. It encompasses the need to intrinsically understand your IT environments, relationships, operations, and automation; using this complete information for ongoing optimisation, and better IT and business decision making. As such, we offer two suggestions (or cautions) before starting or re-embarking on a transformation.- Never assume the various IT divisions and operations teams have done the right thing with respect to maintaining knowledge about your IT & Test Environments, Systems or Operations. All too often these teams will ‘fly by the seat of their pants’ and rely on information in people’s heads and the occasional heroics.
Tip: Consider your division’s behaviour by using a maturity model like the EMMi.
- Don’t assume that the incoming vendor can, or wants to, miraculously turn ‘Lead into Gold’.
Innovate with Enov8

Relevant Articles
What is Data Driven Testing? An Introductory Guide
Compared to about 100 years ago when I was a junior test engineer, software testing has evolved far beyond running a handful of manual test cases. As systems grow more complex, testers and developers need approaches that ensure coverage, accuracy, and...
What is a Software Release? A Comprehensive Explanation
More than ever, delivering high-quality software efficiently is crucial for businesses. One term that frequently comes up in this context is "software release." But what exactly is a software release, and why is it so important? Defining Software Release A software...
Lower vs Upper Environments Explained and Compared
In the dynamic world of software development, where speed, precision, and quality are non-negotiable, the effective management of IT and test environments is the linchpin that determines the success of projects. Environments serve as the critical stages where...
Deployment Strategies: 7 to Consider and How to Choose
It’s common to hear people referring to their deployment strategy as “DevOps,” but that’s not quite accurate. DevOps is a philosophy and culture, while deployment strategies are more narrowly focused on the actual steps used to deploy software. A deployment strategy...
A Detailed Guide to Test Data in Auditing
Test data plays an important role in the world of auditing, yet it is not always well understood. There’s nuance here that’s important to understand. When auditors need to assess whether financial systems, applications, or controls are working as intended,...
Using Production Data for Software Testing
In the world of software development, testing is an essential process that ensures the quality and reliability of a product before it is released to the public. However, traditional testing methods often rely on artificial or simulated data, which can lead to...