The Outsourcing Carousel & Enterprise IT Intelligence -Enov8
The Outsourcing Carousel & Enterprise IT Intelligence -Enov8
- Better
- Faster
- Or at very least, Cheaper
- Better
- Faster
- Or at very least, Cheaper
Then the music starts!
- The Partner’s SMEs are replaced by mere & much cheaper mortals.
In fact, these Techno Gods are never seen again.
- There is some form of ‘transformational dance’ or, as some call it, a ‘100-day sprint’.
Which to be fair is less of a sprint and more of a zombie shuffle.
- The process of ‘knowledge transfer’ is blocked by disgruntled employees
That are suddenly somewhat absent or very forgetful.
- The client’s original SMEs depart.
Leaving nothing to found as the information was in their head.
- The new staff (i.e. the mortals) go through a whole process of re-learning & re-invention
A process which takes many months and even years to optimise.
- There is a whole lot of disruption and project delays.
Caused by IT environment instability and IT operational inconsistency and human error.
- The client eventually loses all comprehension of their IT Landscape & Operations
Leaving behind an inability to analyse behaviour and make effective decisions.
Then, after about 4 or 5 years, the music stops and the whole endeavour starts again. A new transformation with a whole bunch of new ‘kiddies’ that will be:- Better
- Faster
- Cheaper
A Better Way
At Enov8 we believe that the number one reason organisations struggle so badly with any ‘Transformational Endeavours’ (including outsourcing) is due to a fundamental lack of Enterprise IT Intelligence i.e. lack of visibility across their IT Landscape (systems, processes, relationships) and supporting IT Operations (Application Operations, Data Operations & Infrastructure Operations).Definition: Enterprise IT Intelligence
Enterprise IT Intelligence is a key framework for supporting successful IT transformation. It encompasses the need to intrinsically understand your IT environments, relationships, operations, and automation; using this complete information for ongoing optimisation, and better IT and business decision making.As such, we offer two suggestions (or cautions) before starting or re-embarking on a transformation.- Never assume the various IT divisions and operations teams have done the right thing with respect to maintaining knowledge about your IT & Test Environments, Systems or Operations. All too often these teams will ‘fly by the seat of their pants’ and rely on information in people’s heads and the occasional heroics.
Tip: Consider your division’s behaviour by using a maturity model like the EMMi.
- Don’t assume that the incoming vendor can, or wants to, miraculously turn ‘Lead into Gold’.
Innovate with Enov8
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