• Better
• Faster
• Or at very least, Cheaper

• Better
• Faster
• Or at very least, Cheaper

Then the music starts!

• The Partner’s SMEs are replaced by mere & much cheaper mortals.

In fact, these Techno Gods are never seen again.

• There is some form of ‘transformational dance’ or, as some call it, a ‘100-day sprint’.

Which to be fair is less of a sprint and more of a zombie shuffle.

• The process of ‘knowledge transfer’ is blocked by disgruntled employees

That are suddenly somewhat absent or very forgetful.

• The client’s original SMEs depart.

Leaving nothing to found as the information was in their head.

• The new staff (i.e. the mortals) go through a whole process of re-learning & re-invention

A process which takes many months and even years to optimise.

• There is a whole lot of disruption and project delays.

Caused by IT environment instability and IT operational inconsistency and human error.

• The client eventually loses all comprehension of their IT Landscape & Operations

Leaving behind an inability to analyse behaviour and make effective decisions.

• Better
• Faster
• Cheaper

A Better Way

Definition: Enterprise IT Intelligence

1. Never assume the various IT divisions and operations teams have done the right thing with respect to maintaining knowledge about your IT & Test Environments, Systems or Operations. All too often these teams will ‘fly by the seat of their pants’ and rely on information in people’s heads and the occasional heroics.

Tip: Consider your division’s behaviour by using a maturity model like the EMMi.

2. Don’t assume that the incoming vendor can, or wants to, miraculously turn ‘Lead into Gold’.

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