Beyond Cloud – Embracing the Playbook

- Environment
- Group of Systems
- System / Platform
- Instance
- Component
- Process
- Knowledge,
- Playbooks &
- Automation attached.
- Traditional Checklist Style
- Agile Kanban Style
- Self Service (Push Button)
- Chaos (Best Effort & Un-Auditable)
- Static Playbook – Documented Procedures
- Live Playbook – Documented and Fully Traceable (Auditable)
- Hybrid Playbook – Documented, Partially Automated and Fully Traceable
- Automated Playbook – Fully Automated and Fully Traceable
- Self-Service Playbook – Fully Automated, Customer Exposed and Fully Traceable

- Operational Awareness
- Repeatable & Reliable
- Continually Optimizing
- Streamlined Delivery Cycles (at operational level & at project level)
- Happy Consumers e.g. Projects & Customers
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