In the always-an-adventure world of IT service management, there are several key processes that are essential for delivering high-quality services to customers and end-users. Two of the most critical processes are release management and deployment management. These...

Application rationalization is the process of identifying which applications an organization should keep, update, consolidate, or retire. Think of it as a financial adviser, but instead of your investment portfolio, it's your application portfolio. Most companies take...

For many organizations, DevOps is the best practice for efficiency. However, this model doesn’t come easily as the organization needs to put certain things in place. For example, the firm needs to incorporate the right tools to ensure its delivery pipeline and...

It’s the normal case with software buzzwords that people focus so much on what something is that they forget what it is not. DevOps is no exception. To truly embrace DevOps and cherish what it is, it’s important to comprehend what it isn’t. A plethora...

Testing is an essential part of maintaining a healthy Guidewire environment. But because Guidewire applications handle large volumes of personally identifiable information (PII), simply copying production data for testing or training isn’t an option. This is where...

Testing is an integral and vital part of creating software. In fact, test code is as important as your production code. When you create test code, you need to create test data for your code to work against. This post is about the different types of test...